For ages 21 and above

ac 365 Responsible Gaming — Safe and Healthy Entertainment

ac 365 believes that entertainment is enjoyable only when it stays within control. We stand by every user to ensure that the gaming experience on our platform never becomes harmful — from setting limits to taking a break when needed.

Voluntary Limit Setting

24/7 Support

SSL Security

21+ Mandatory

Our Commitment to Safe Gaming

Deposit Limit Setting
Time Limits and Reminders
Voluntary Break
Permanent Self-Exclusion

Entertainment Within Limits

Casino and sports betting are a form of entertainment — not a way to earn money. At ac 365, we remind every player: gaming should always be enjoyable, not stressful. To join our platform, users must be 21 years of age or older — this is strictly enforced.

As per our Terms and Conditions, age verification is mandatory for every account. Any form of gaming is strictly prohibited for minors. If a minor is present in your household, please keep your account logged out on your device and keep your password secure.

To keep gaming healthy over the long term, ac 365 provides several tools that you can manage yourself. These are described in detail on this page. You can also find answers to a number of responsible gaming questions in our FAQ section.

Remember — every bet carries the risk of loss. Never play with borrowed money or funds set aside for daily expenses. Set a fixed budget and do not go beyond it.

Self-Control Tools

After logging in to ac 365, the tools below can be activated from your account settings. Our support team is also available via live chat to help with any of these.

Deposit Limit

You can set the maximum amount you can deposit per day, per week, or per month. Lowering the limit is instant; increasing it takes a little time.

Session Time Limit

Set a limit on how long you can stay logged in at a stretch. Once the set time is up, the platform will automatically alert you or log you out.

Loss Limit

Set a cap on the maximum amount you can lose within a given period. Once this limit is reached, no more bets can be placed — the session will stop on its own.

Bonus Opt-Out

You can choose to turn off all promotional bonuses. This lets you play within your own budget without the pressure of wagering requirements.

Cooling-Off Period

If you want to take a break for a while, you can temporarily close your account for anywhere from 24 hours to 6 weeks. During the break, logging in or placing bets will not be possible.

Permanent Self-Exclusion

If you feel that gaming is no longer under control, you can request a permanent account closure. Once this option is activated, reopening the account becomes difficult.

To activate these tools, contact ac 365's 24/7 live chat support or send a request by email. Our team provides support in Bengali.

Recognise the Warning Signs

When gaming goes beyond the limits of entertainment, certain signs appear. If any of the following feel familiar, action is needed right away.

Spending Beyond Budget

Using money meant for daily expenses or savings for gaming is a warning sign.

Chasing Losses

The urge to place more bets after a loss in order to win back that money.

Losing Track of Time

Not being aware of how long you have been playing, or finding it hard to stop.

Keeping Secrets

The tendency to hide your gaming activity from family or those close to you.

Emotional Distress

Feeling irritated or anxious when unable to play; gaming feeling like the only way to feel better.

Relationship Strain

Problems arising with family, friends, or at work because of gaming.

Assess Yourself

Read through the questions below. If most of your answers are "yes", it is time to seek help.

Do I spend more than my set budget?
When I lose, do I want to play more?
Do I hide my gaming from my family?
Have I played with borrowed money or money I needed for something else?
Even when I want to stop playing, am I unable to?
Do I feel sad or angry when I cannot play?

These questions are not easy to answer, but an honest assessment is the first step. If you recognise a problem in yourself or a loved one, speak with the ac 365 support team — we are ready to help without judgement.

Where to Get Support

Acknowledging a problem and asking for help takes courage. ac 365 and the people around you are here for you.

ac 365 Live Chat

Our 24/7 live chat support team speaks Bengali. Immediate assistance is available for setting account limits, taking a break, or closing your account permanently.

Email Support

You can also reach us by email. Our support team's email address is: [email protected] — you can write in either Bengali or English.

Family and Close Ones

Talk openly with a family member or trusted friend. They can help you make the right decision and be there for you when you need them.

Professional Counselling

Seeking help from a mental health specialist or counsellor is not a sign of weakness. Government and private hospitals in Bangladesh have mental health departments where treatment for gambling-related problems is available.

Information and Guidelines

The About Us page of ac 365 contains details about the platform's security policies and user rights. It is important for everyone to be familiar with our responsible gaming policy.

ac 365's Commitment

A Safe Platform, Responsible Entertainment

At ac 365, we believe the safety of every player is the top priority. Through SSL encryption, strict age verification, and self-control tools, we are committed to creating a safe environment. Let gaming be enjoyable — not stressful.

For users aged 21 and above only

Questions About Responsible Gaming

To take part in any activity on ac 365, including casino and betting, you must be at least 21 years old. Age verification is mandatory when opening an account. Minors are strictly prohibited from creating accounts, and any such account found will be closed immediately.

You can set a deposit limit from the Responsible Gaming section in your account settings. Daily, weekly, or monthly limits can be set separately. Lowering a limit takes effect immediately, but increasing a limit takes some time to process so that the decision is not made impulsively. Our support team can also assist you through live chat.

Permanent self-exclusion is a serious step. Once activated, your account will be closed for the long term and the process to reopen it has been made intentionally difficult. This option is for those who have recognised that gaming is having a negative impact on their life. We recommend speaking with our team via live chat before making this decision.

Start by speaking with them calmly and sharing your concerns — with empathy, not accusation. Let them know about the self-control tools available at ac 365. If needed, you can contact our support team by email or live chat on their behalf. Seeking advice from a professional counsellor may be the most effective step.

A cooling-off period closes your account for a set time (from 24 hours up to 6 weeks), after which it reactivates automatically. Permanent self-exclusion closes your account for the long term, and a specific process must be followed to reactivate it. A cooling-off period suits those with a minor concern, while permanent self-exclusion is appropriate for those with a more serious problem.

No. Money lost in betting and casino games is not refunded — this is a fundamental feature of all forms of gambling. VIP members receive a weekly cashback that covers a small portion of net losses. But never place larger bets in the hope of recovering losses — that mindset is the main cause of problem gambling.

See the pages below to learn more about ac 365 and understand our policies.