ac 365 Privacy Policy

Introduction and Scope of Application

ac 365 (referred to herein as "we", "our" or "the platform") places the highest importance on user privacy. This Privacy Policy applies to the ac 365 website, mobile application and all associated services.

This policy explains what information we collect and why — when you register on the ac 365 platform, play slots or live casino games, place bets on cricket or football, or contact customer support. Reading this policy alongside our Terms and Conditions will give you a complete understanding of the legal framework governing use of the platform.

This platform operates exclusively for residents of Bangladesh and complies with applicable Bangladeshi laws and regulations. Any person using this platform is considered to have read and agreed to the terms of this Privacy Policy.

What Information We Collect

2.1 Registration and Identity Information

When you open an account with ac 365, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport number (where identity verification is required)
• Bank account or mobile banking number (bKash, Nagad, Rocket)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, operating system and device model
• Login time, session duration and activity logs
• Gameplay history, bet amounts and results
• Transaction history (deposits and withdrawals)
• Geographic location (country or region level only)

2.3 Customer Support Information

When you seek assistance through our live chat or email, records of those conversations are stored. This is used to improve service quality and provide more effective support in the future.

Use and Purpose of Information

ac 365 uses collected information only for specific and lawful purposes. These purposes are described in detail below:

3.1 Account Management and Identity Verification

Your contact information is used to create and maintain your account, secure your login and carry out OTP verification when required.

3.2 Financial Transaction Processing

Banking information is used to process deposit and withdrawal requests and to ensure accurate fund transfers via bKash, Nagad, Rocket or bank transfer.

3.3 Responsible Gaming Monitoring

By analysing gameplay history and transaction patterns, we try to identify signs of problematic gambling behaviour. This is an integral part of our Responsible Gaming policy.

3.4 Security and Fraud Prevention

IP logs and transaction data are monitored to prevent unauthorised account access, money laundering and fraudulent activity.

3.5 Service Improvement and Personalised Experience

Relevant promotions and game recommendations are provided based on your gaming preferences and activity. You always have the option to opt out of such communications.

Sharing Information with Third Parties

ac 365 does not sell personally identifiable information to any third party. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket and banking partners to complete deposits and withdrawals. This information is used solely for the relevant transaction.

4.2 Game Providers

Limited technical information is exchanged with Evolution, Pragmatic Play, PG Soft, JILI and other game studios to deliver our gaming services. In these cases, game providers follow their own privacy policies.

4.3 Legal Obligations

If we are legally required to provide information in accordance with Bangladeshi law or a court order, we may share information with the relevant authorities. In such cases, we will provide only the specific information requested.

4.4 Technical Service Providers

Some third-party technology partners work with our platform for server management, analytics and cybersecurity services. These partners are contractually bound to keep information confidential.

Cookies and Tracking Technology

Cookies and similar technologies are used on the ac 365 website and app. They help improve the user experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They include maintaining login sessions, managing security tokens and preserving gameplay continuity. These cookies cannot be disabled, as doing so would prevent the platform from functioning properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, device settings and previous gaming preferences, so you do not need to reconfigure settings on every visit.

5.3 Analytical Cookies

Analytical cookies are used to understand which pages users visit most, which features are used most often, and where the platform can be improved. This data is aggregated and not personally identifiable.

5.4 Cookie Controls

Most cookies can be managed from your browser settings. Keep in mind that disabling essential cookies will affect many platform functions.

Data Retention Period

ac 365 does not retain any information beyond what is necessary. Retention periods are determined by the type of data:

• Account information: For as long as the account is active and for the applicable legal obligation period after closure.
• Financial transaction records: For the period specified under applicable Bangladeshi financial regulations.
• Customer support conversations: For up to 2 years, or as long as needed to resolve any related disputes or complaints.
• Analytical data: Stored in anonymised form with personal information removed.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are deleted at the end of their set period or at the user's request.

Upon a request to delete an account, we will arrange to remove the data as quickly as possible, although some information may need to be retained for a set period due to legal obligations.

Data Security Measures

ac 365 follows industry-standard security practices to protect your personal information:

7.1 Encryption

SSL (Secure Socket Layer) encryption is used for data transmission. If you see "https" and a padlock icon in your browser, the connection is secure. Sensitive stored data such as passwords and financial details are also kept in encrypted form.

7.2 Access Controls

Only authorised staff may access user information, and only when required for a specific task. Strict confidentiality agreements are in place for all staff.

7.3 Regular Security Reviews

Our systems undergo regular security testing. When potential vulnerabilities are identified, corrective action is taken promptly.

7.4 Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial steps. We ask that any suspicious security-related activity be reported to our support team immediately.

Your Rights Regarding Your Information

As a user of the ac 365 platform, you have the following rights regarding your own information:

8.1 Right to Access

You may contact our support team to find out what information is stored in your account. We will provide this information within a reasonable time.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Many details, including name, email and mobile number, can also be updated directly from your account settings.

8.3 Right to Request Deletion

You have the right to request that your account be closed and your associated information deleted. However, information that is legally required to be retained will be exempt from this.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn off such communications from your account settings or by notifying the support team. This will have no effect on your account or services.

Protection of Minors

ac 365 operates exclusively for individuals aged 21 and above. Collecting or processing information from minors is directly contrary to our policy.

The registration process includes date-of-birth verification. If we become aware that a minor has created an account, that account will be closed immediately and the information deleted.

If a parent or guardian believes their minor child has registered on our platform, please contact our support team immediately. For more details, please visit our Responsible Gaming page.

Policy Changes and Updates

ac 365 reserves the right to change this Privacy Policy at any time. If any significant changes are made to the policy:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified via email or platform notification.
• For important changes, consent may be requested again at the time of login.

If you continue to use the platform after the changes, it will be assumed that you have agreed to the updated policy. You can always read the latest policy from this page. To learn more about us, visit our About Us page.

Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week:

• Live Chat: Log in to the ac 365 platform and chat directly.
• Email: [email protected]

For requests to delete, correct, or access information, we will try to respond within 30 business days. General questions are usually answered faster. You can also check our FAQ section for answers to common questions.